Refund & Return Policy

Before your order is dispatched

You can cancel your order free of charge until we dispatch it – including orders booked to ship closer to Deepavali. Just call or WhatsApp us on +91 97898 78653, or email care@onlymixture.com, with your order ID.

If you have already paid, we refund the full amount to your original payment method – the same card, bank account or UPI account you paid with. We start the refund as soon as we cancel the order, and it usually reaches your account within 5–7 working days, depending on your bank.

After your order is dispatched

Once an order has been handed to the courier, it can no longer be cancelled or changed.

After delivery

• We do not accept returns.
• We do not offer refunds or exchanges – including for change of mind or taste preference.

Deliveries that can't be completed

If an order is refused at the door, or can't be delivered because the address is wrong or incomplete or nobody is available to receive it, the order is not refunded. Please check your address and phone number carefully when you order and when we call to confirm.

If we cancel your order

If we have to cancel an order – for example because we can't deliver to your area or we've run out of stock – we refund anything you have paid in full, to your original payment method, within 5–7 working days.

Failed or duplicate payments

If money is taken from your account but your order isn't confirmed, or you are charged twice for the same order, the extra amount is refunded to your original payment method, usually within 5–7 working days. If you don't receive it, contact us with your order ID or payment reference and we'll follow it up with our payment partner, Razorpay.

How refunds are paid

All refunds go back to the original payment method only – we can't refund in cash or to a different account. Once we've processed a refund, the time it takes to show in your account depends on your bank, card issuer or UPI app.

Contact us

Phone: +91 97898 78653
Email: care@onlymixture.com